Returns & Refund Policy

At AUTO HANZY CO. (“Auto Hanzy”), we want you to shop with confidence. Below is our full Returns & Refund Policy. If you need a shorter summary for checkout, see the quick summary.

Quick Summary

Standard returns are accepted within 15 days of purchase (engines: 30 days). We only replace items that are defective or damaged on arrival. Customers are responsible for return shipping costs. All items must be returned in their original condition with proof of purchase.

1. Return & Refund Period

• Standard returns and refunds: 15 days from the date of purchase.
• Engines: 30 days from the date of purchase.
• Requests received after the applicable period cannot be accepted for return or refund.

2. Eligibility for Returns

To qualify for a return, all of the following must be true:

• The item is in its original condition, unused, and not damaged after delivery (no signs of mishandling or improper installation).
• You provide a receipt or proof of purchase (physical or virtual).
• The item is defective or damaged upon delivery if you are seeking a replacement.

3. Replacements

We only replace items that are verified to be defective or damaged on arrival. If you need an exchange for the same item: please contact our support team first so we can guide you through the inspection and return process.

4. Shipping Costs

• Customers are responsible for the return shipping costs.
• Return shipping costs are non-refundable.
• If a refund is approved, the original shipping cost (if any) may be deducted from the refund amount.

5. Refund Process

1. Send the item back to us following the return instructions provided by our support team.
2. Once we receive and inspect the item, we will notify you about the approval or rejection of your refund or replacement.
3. If approved, refunds will be credited to the original payment method within a reasonable timeframe. Processing times may vary depending on your payment provider.

6. Non-Returnable Items

We cannot accept returns or issue refunds for:

• Items that are not returned in their original condition.
• Parts that have been damaged, altered, installed improperly, or mishandled after purchase.
• Returns without valid proof of purchase (receipt or order confirmation).

7. How to Initiate a Return

To start a return or replacement request, please contact our support team with your order number and photos/videos (if applicable). Our team will provide instructions for the return and inspection process.

8. Contact Us

For assistance with returns, refunds, or exchanges, contact:

Note: This policy is part of our Terms & Conditions. Auto Hanzy reserves the right to update or modify this policy at any time; changes will be posted on this page with the updated effective date.

Last updated: September 25, 2025